Privacy Notice for Sahara Net:

At Sahara Net, the protection of your personal data is our top priority, we are committed to delivering exceptional services to all our clients while adhering to the data protection laws in the Kingdom of Saudi Arabia, this notice aims to clarify how we collect, process, and safeguard your personal information.

1- Scope of the Notice:

This notice applies to all divisions and business units of Sahara Net, all employees, contractors, and partners are required to comply with the principles outlined herein.

2- Purpose of Data Collection:

•  Sahara Net collects data to achieve the following objectives:
•  Enhance and develop our products and services.
•  Ensure the continuity and quality of services provided.
•  Understand customer needs to offer suitable services.
•  Inform customers about new products and services.
•  Address inquiries and complaints to provide a tailored user experience.
•  Generate reports for external entities in an anonymous manner.
•  Conduct credit checks and update information from other sources.
•  Prevent fraud and secure our network.

3- Reasons for Collecting Your Personal Data:

Sahara Net collects your personal data to provide the best possible services. Legal reasons for data collection include:

• Ensuring fulfillment of our service commitments.
• Preventing fraud and maintaining information confidentiality.
• Obtaining your consent for marketing and promotional activities.
• Complying with governmental requirements regarding confidentiality and security.
• Processing data in response to requests from public authorities.

4- Types of Personal Data Collected:

The data we collect includes, but is not limited to:

• Information provided during registration or employment, such as name, date of birth, nationality, email address, phone number, and Email address.
• Usage data from our services and websites.
• Communication data, including requests and feedback.
• Device and location data to enhance performance and troubleshoot issues.

5- Methods of Data Collection

We gather your data from various sources, including:

• Registration for our services.
• Direct interactions through forms, email, or phone.
• Social media interactions.
• Employee data collected for employment purposes, including administrative records and training records.
• Browsing data, such as visit timing and browser type.
• Online surveys for your feedback.

6- Data Protection:

At Sahara Net, we are committed to protecting your personal data through effective technical and administrative measures, these measures include regular internal and external audits, along with training for our staff and partners on privacy principles, we also provide regular reports to the relevant management committees overseeing data protection and regulatory compliance to prevent any unauthorized access or use of your information, we are dedicated to maintaining the confidentiality of the personal data we collect and will not share or disclose it unless required by law or based on a legal request, if data is collected in an aggregated and anonymized form, it will be used for analytical or research purposes in accordance with Saudi Arabia’s data protection regulations.

Generally, we ensure that your personal data will not be transferred outside the Kingdom or disclosed to external parties unless required by international agreements or to protect national interests, such as in public health or security emergencies, we will not share your personal data with any third parties without your prior consent, except when requested by a governmental entity, in such cases, we will adhere to the laws and procedures set forth in the Personal Data Protection Law of the Kingdom.

7- Data Retention Period:

Sahara Net retains your personal data only as long as necessary, in accordance with legal retention periods, unless a formal request is made to delete it from our records.

8- Customer Rights:

You have the right to understand how your data is used and to request modifications or corrections, you can also withdraw your consent for data processing or for receiving marketing communications.

9- Cookies:

Sahara Net uses cookies to enhance user experience on our website. These uses include:

• Maintaining login sessions.
• Operating the website efficiently.
• Understanding website usage patterns.

10- Contact Information:

If you have any inquiries or complaints, please reach out via email Support@sahara.com , or social media, or contact our customer service center at 8003043043.